Illustrative Escalation Policy

Illustrative Escalation Policy A workflow diagram generated by Archify. 01 / Alert 02 / On-call responders EX / Whole team Alert Fired · notification sent · Alert Alert Fired notification sent Action · responder proceeds · Alert Action responder proceeds Primary · responds in 15 min? · On-call responders Primary responds in 15 min? Secondary · responds in 15 min? · On-call responders Secondary responds in 15 min? Team lead · responds in 15 min? · On-call responders Team lead responds in 15 min? Entire Team · full-team page · Whole team Entire Team full-team page no yes no no Legend Resolution Responder check Alert Full-team page

Policy example

  • • Timing and final recipients are organization-specific
  • • This abbreviated flow is not a product guarantee

Escalation owner

  • • Configure schedules and acknowledgments in an on-call service
  • • repeat_interval is a reminder, not responder escalation