Slack Workflow — Alert Posting and Acknowledge/Resolve Handling

Slack Workflow — Alert Posting and Acknowledge/Resolve Handling A sequence diagram generated by Archify. Alert fired Send message to channel Display alert (with buttons) Click "Acknowledge" button Acknowledge request OnCall updates alert status Update message Click "Resolve" button Resolve request OnCall updates alert status Update message Acknowledge Resolve Alert · alert source · Sequence participant Alert alert source OnCall · Grafana OnCall · Sequence participant OnCall Grafana OnCall Slack · channel · Slack App · Sequence participant Slack channel · Slack App User · on-call responder · Sequence participant User on-call responder Legend request return default message

Do not conflate states

  • • Acknowledgment is not resolution
  • • A source can remain firing after a manual OnCall action
  • • Use the installed app's real commands, buttons and permissions