Escalation Chain Structure

Escalation Chain Structure A workflow diagram generated by Archify. 01 / Escalation steps (wait 900s per step) 02 / Acknowledgment Alert Fired · Escalation steps (wait 900s per step) Alert Fired Current On-Call · Escalation steps (wait 900s per step) · STEP 1 Current On-Call STEP 1 Secondary On-Call · Escalation steps (wait 900s per step) · STEP 2 Secondary On-Call STEP 2 Team Lead · Escalation steps (wait 900s per step) · STEP 3 Team Lead STEP 3 Entire Team · Escalation steps (wait 900s per step) · STEP 4 Entire Team STEP 4 Acknowledged · Acknowledgment Acknowledged Response in 15 min No response in 15 min Response in 15 min No response in 15 min Response in 15 min No response in 15 min Legend Notify step Alert event End state

Illustrative policy

  • • notify_on_call_from_schedule → wait900s → configured target
  • • Wait values and target order are organization-specific

State matters

  • • Acknowledge, Resolve and Silence are different actions
  • • Repeats and next targets require explicit configuration
  • • No guarantee that a response fixes the underlying incident